Early Access Agreement

_Last updated: May 2026._

This agreement governs your participation in the Liftrr Early Access Programme ("Pilot"). It sits alongside our Privacy Policy and Terms of Service and applies for the duration of your pilot.

1. Pilot term

The Pilot runs for an initial 90-day period starting on the date Liftrr first activates your tenant. Either side may end the Pilot at any time, for any reason, with reasonable written notice (email is fine). If neither side ends it, the Pilot rolls month-to-month under the same terms until you move onto a standard plan.

2. Early-access scope

Liftrr is in active development. You agree that:

• The product is provided as-is during the Pilot.
• Features may change, be added, removed, or temporarily unavailable.
• Numbers and scores may be re-stated as we improve the metric engine.
• Liftrr does not promise uptime targets during the Pilot.

3. Data access scope

Liftrr reads data from your existing membership platform (such as Mindbody, Glofox, GymMaster, Momence, Hapana, or Clubworx) and from CSV files you upload. Specifically:

• We collect what is needed to calculate the LIFT-RR metrics: members, transactions, visits, bookings, leads, locations, and source catalogues.
• We do not collect payment card details. Card data stays with your payment processor.
• We do not collect free-text health notes, medical notes, or sensitive personal information beyond standard contact details.

4. Read-only source access

When you connect a source platform, Liftrr requests read-only access. Liftrr does not write back, edit, or delete records in your source platform. If your source platform does not offer a read-only credential, you remain in control of what we can see by using the most restrictive role available.

5. CSV handling

If you upload data by CSV:

• You confirm you have the right to share that data with Liftrr.
• Files are stored on encrypted infrastructure.
• A version history is kept so reports remain reproducible.
• You can request that uploaded CSVs be deleted at any time.

6. No guaranteed ROI

Liftrr surfaces leaks, scores, and recommended actions. It does not guarantee revenue, retention, or any specific business outcome. The actions your team takes — and the operational reality of your business — drive results. Liftrr is a tool, not a guarantee.

7. Support expectations

During the Pilot we provide best-effort support during New Zealand business hours by email. Most replies go out the same business day. There is no dedicated phone line and no on-call rotation during the Pilot. Critical issues (the app is down for everyone) are prioritised.

8. Customer responsibilities

You agree to:

• Keep your account credentials secure and not share logins.
• Tell us promptly about anything that looks wrong with the numbers.
• Provide reasonable feedback on the Pilot — what works, what does not.
• Use Liftrr in a way that respects your members' privacy, including not asking us to compute metrics that would expose any single member's identity inappropriately.

9. Confidentiality

Both sides agree to keep non-public information about the other confidential. This covers:

• Liftrr's product roadmap, unreleased features, and internal pricing discussions.
• Your business performance numbers, member data, and operational information.

Standard exceptions apply (information that is already public, independently developed, or required to be disclosed by law).

10. Pricing & payment (placeholder)

During the Pilot we may offer Liftrr at a reduced or zero rate. Final pricing for the standard plan is communicated to you in writing before any charge. No card is required to start the Pilot. We will never charge you without explicit written agreement on the price first.

11. Cancellation

You can cancel the Pilot at any time by emailing us. On cancellation:

• Your tenant is moved to a wind-down state within five (5) business days.
• You can export your normalised data before the wind-down completes.
• We delete imported data on request and on a defined schedule (see §12).

12. Data export & deletion rights

You always own your data. During and after the Pilot you can:

• Export — request a CSV / JSON export of your imported and normalised data.
• Delete — request that we hard-delete imported source data, mappings, and snapshots. We confirm deletion in writing.
• Audit-log entries are retained for a short period after deletion (so we can prove the deletion happened) and are then purged.

13. Limits of early access

The Pilot has explicit limits:

• We may impose reasonable rate or usage limits to keep the service stable.
• Some features are gated to pilot operators and may not appear in your tenant.
• Service interruptions for maintenance or migrations may happen with little notice.
• Beta features may be rolled back if they cause problems for other tenants.

14. Demo, manual, and connected data

Liftrr separates demo data (SaaS-admin-only sample data), manual data (your CSV uploads and direct entries), and connected data (live syncs from a connected source platform). During the Pilot you may use any combination of the three. Pages clearly indicate which data mode is active, so demo numbers are never confused with live numbers.

15. Permission to connect source platforms

By connecting a source platform you confirm that:

• You are authorised to grant Liftrr read access to that platform on behalf of your business.
• You have informed any partners or co-owners whose data may be visible through the connection.
• You will revoke Liftrr's access promptly if your authorisation changes.

16. Changes to this agreement

We may update this agreement during the Pilot. Material changes are sent to your contact email at least seven (7) days before they take effect. Continuing to use Liftrr after that period counts as acceptance.

17. Contact

Questions or requests about this agreement — including data export, data deletion, or pilot cancellation — should go to the support address listed on our Contact page.